F.A.Q
The top number one question is "Can I pay in EUR/USD/GBP?"
Indeed, you may, we accept them no problem, see the price list page for the amount you should pay BUT we will give you change in CZK at a fair rate AND we will only accept smaller notes. We do this as a matter of courtesy so please don't give us a bunch of coins. They cannot be changed into CZK.
Only new English notes, please. We can not exchange the old ones.
A note to our Scottish clients, I regret we cannot take Scottish notes, it is really difficult to change them here and if we find a place they give a terrible rate.
Only new English notes, please. We can not exchange the old ones.
A note to our Scottish clients, I regret we cannot take Scottish notes, it is really difficult to change them here and if we find a place they give a terrible rate.
When do I pay?
Please pay in cash at the end of each trip. At the moment we are no longer taking cards in the vehicles only in advance. If you wish t pay by card I will need to send you a secure link and you may pay in advance.
Can I pay by card?
At the moment you can only pay by card in advance. Please, when you confirm your transfer, just mention you want to pay by card and we will send you a secure link and then you can pay from home.
On the day please pay in CZK, EUR USD or GBP.
On the day please pay in CZK, EUR USD or GBP.
What if my flight is delayed
We track your flight on the Internet and by WAP, so we are aware if you will be arriving late. Whether you are 1 hour late or 6 hours late, we will have a driver for you at the airport.
Is there is an additional charge if my flight is late?
No, unlike some companies we do not charge waiting time. Of course if your flight gets in at 0300 feel free to give your driver a BIG tip!
Are your prices per person or per vehicle.
Per vehicle.
How long does the transfer take?
Usually 25 - 30 minutes but there might be traffic etc.
Do you pick people up at Airbnbs?
Sure, we will pick you up or take you to a flat, your office a restaurant - wherever you want.
Do you provide child seats?
Indeed we do, for free. Please let us know the weight and age of the child when you book
Are your vehicles non-smoking? Air conditioned?
All of our cars are non-smoking and are air-conditioned.
Also, they meet all the safety requirements of the Czech Ministry of Transportation. Our Transportation License number is 70775613
Also, they meet all the safety requirements of the Czech Ministry of Transportation. Our Transportation License number is 70775613
What kind of cars do you have?
VW transporters, Skodas, Mecedes - Benz and Ford
Why don't you have pictures of your cars on your website?
Actually there are a fair few, look around
What are your hours of operation?
We operate 24 hours a day, 7 days a week, 365 days a year - including holidays. BUT we only accept a limited amount of arrivals after 22.00...
Do you provide just one way departures?
Sure, just see the booking form
When will the driver come to the airport
You will get this information when you confirm your pickup.
Do we share the ride?
No, this is a private vehicle just for you - door to door
Is that really you and Ringo Starr?
Yes, it is. I was his driver when he was here in concert. I actually drove him to the John Lennon Wall.
That is also me with Mrs Bush too :-)
That is also me with Mrs Bush too :-)
Can I bring my Pet with me
Yes, we’re happy to accommodate your animal companion! Please let us know in advance if you will be traveling with pets, including service and emotional support animals, so we can ensure there will be enough space for you, your pet, and your luggage in the vehicle. If you don’t inform us in advance, we can’t guarantee that your driver will be able to accommodate you or offer any refund. On long trips, if it is ok with clients I like to take my Yorkie :-)
Can I have a discount?
We survived COVID, barely. Now we are trying to get through the highest inflation we have ever seen. If you ask for a discount I will not even process your booking. There are cheaper companies or take the bus, it is really cheap.
Although on longer trips we might if you catch me on a good day.
Can you drop us at two different hotels?
Sure but there may be a CZK 200,- extra charge. I am sorry about this but the city has pedestrianized a small street (a 100 metres long) and now there can be a huge (20 minutes / 4 km detour). In some cases it is faster to walk!