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Prague Airport Shuttle FAQs

The top number one question is "Can I pay in EUR/USD/GBP?"
Indeed, you may we accept them no problem, see the price list page for the amount you should pay BUT we will give you change in CZK at a fair rate AND we will only accept smaller notes

What are your hours of operation?
We operate 24 hours a day, 7 days a week, 365 days a year - including holidays. BUT we do not accept flights scheduled to arrive after midnight because they are almost always very late

Are your prices per person or per vehicle.
Per vehicle.

Are your shuttles non-smoking? Air conditioned?
All of our cars are non-smoking and some are air-conditioned. 
Also, they meet all the safety requirements of the Czech Ministry of Transportation. Our Transportation License number is 70775613

What kind of cars do you have?
VW transporters, Hyundai H1's as well as new Skoda's

Why don't you have pictures of your cars on your website?
I'm too lazy, I could, of course, get some stock photos like my competitors do but that is too fake for me.

How do I make a reservation?
Go to our order form

When do I make a reservation?
As soon as you have your flight information.

Can I pay by credit card?
No, we only accept cash! You may pay in USD, GBP or EUR. Have a look at the website for the amount.

I really want to pay by credit card!
Ok, Click here

When do I pay?
Please pay half the agreed fare upon arrival at your destination, the remainder at the airport when we drop you off.

What currency do you prefer?
We prefer Czech currency (because we don't lose money changing it) but we will accept Sterling, Euros and U.S. Dollars.

Do I get a discount if I book both ways?
I guess we should charge more if you just book one way like our competitors! It is already discounted, I need to feed my kids too!

Where can I change money?
Changing money in your home country will be expensive, not all banks will have Czech koruna handy so you will may have to wait for it as well. The best way would be to change enough money to last you until you can get to a bank in Prague as they have the best rates. There are also plenty of ATM's/cashpoints in Prague and they actually are a very good way to change money. We strongly suggest that you DO NOT use the exchange offices in the airport or in Prague as they are not regulated and are very deceptive in their advertising.

What happens if my flight is delayed?
We track your flight on the Internet and by WAP, so we are aware if you will be arriving late. Whether you are 1 hour late or 6 hours late, we will have a driver for you at the airport.
Please note we will do our best but we will not guarentee we will be waiting for the 2345 Luton flight if it lands after 0100 and the Tel Aviv 2130 flight if it lands after midnight!

Is there is an additional charge if my flight is late?
No, unlike some companies we do not charge waiting time. Of course if your flight gets in at 0300 feel free to give your driver a BIG tip!

How do I find my driver?
When you confirm your reservation you will see our meeting place. 

When will you pick us up on departure day?
As a general rule we pick you up 2.5 hours before your flight departure time. We will. however, pick you up at any time you decide!

Can I have a receipt?
Of course, just ask the driver.

How long is the journey to the city?
Generally 30 minutes to the city center, during rush hour and when the road conditions are poor, these times can vary.

I have lots of luggage, a mountain bike, a board bag and my pet snake- will there be room?
Our luggage policy is three (3) average sized pieces per person as per airline specifications, If you are bringing a mountain bike or a lot of luggage please let us know.

What do I do if someone at the airport proposes to take me into the city?
You should be aware that there are drivers who operate at the airports without authorization or proper insurance, and they may charge you more than you arranged with us when you arrive at your destination.

Should I tip the driver? How much?
Yes, Loads! Of course it is up to you whether you want to tip the driver or not. We really appreciate your business and and when you get home please feel free to tell the world you were happy with our service. If you are happy with the service he or she gave you, it is customary to tip between 10-15%. If Dave is your driver (he's from Luton) he would love your newspaper!

Do you offer tour programs?
We are able to provide basic tours, let us know what you are interested in and we will see what we can do!

Do you offer day trips?
Indeed we do

Do you offer other transportation besides going to and from Prague Airport.?
We will go anywhere you would like, e-mail us for a quote.

What languages do you speak?
English, French, German, Spanish and even some Czech!

Is that really Mrs. Bush? 
Indeed, at the American ambassadors residence in Prague

I got to meet James Brown too!!

Prague airport shuttle